Warranty & Returns

All products are warranted to be of good quality and suitable for their intended purpose for a period of 24 months after delivery.   We reserve the right to choose between repairing or replacing product according to its location and the circumstances and/or the severity of the failure or damage that have caused any claim to be made. Warranty does not cover products that have been damaged or modified in any way during assembly or installation or that have been incorrectly assembled,   installed or applied.

Difficulty in assembling or installing a product is not accepted as a warranty consideration unless caused by faulty components.

Claims must be supported by photographic evidence when requested.

Natural timbers

All timbers used in our products are natural materials subject to naturally occurring variations in colour, grain structure and strength and any such variations from the information displayed or described on this site are are not accepted as warranty considerations. 

Pictorial representations

All images displayed on this site are of a generic nature only and are not warranted to be an exact replication of the product we deliver. 

Change of mind returns

 “Change of mind” or incorrectly chosen orders in “as delivered” condition can be returned to our warehouse within 21 days of the original delivery for a full refund (excluding delivery charges).  Returns will be checked before a refund is issued and costs incurred in returning the product to “as delivered” will be deducted from the refund.  Return delivery costs are to be paid by you.